What are the cost savings available by employing Plastic Surgeon?

There are many economic benefits offered by the service Plastic Surgeon provides. In the first instance the Fine Finishers are frequently able to carry out a completely invisible repair on items such as sinks, worksurfaces, baths, door skins and windows which would otherwise require full replacement. Not only is there often a high capital cost involved in such avoidable purchases, but the installation of the new product can often involve two or three different trades skills: a plumber, possibly an electrician or a plasterer and painter. Plastic Surgeon can normally avoid this with a rapid repair carried out in a single visit.

This enables managers to keep far tighter controls on their maintenance budgets and potentially extend the service life of the building by many years. Indeed the speed and economic cost of such repairs can be critical for building managers trying to avoid the many dangers associated with dilapidation. Especially when nearing the end of a lease period, it is incumbent on all parties to ensure a property is returned to a pristine, lettable condition in order to avoid counter charges or the loss of rent through a building standing empty.

Are there any other benefits to the service which come into the equation?

With disposal charges for landfill rising all the time, this is another saving which customers should take into consideration. Then most large companies these days have a corporate policy on sustainability that sets out targets for reducing waste or cutting carbon emissions. Replacing rather than repairing elements to the building fabric and fittings not only has a significant financial cost, but every new item purchased has an energy cost or carbon footprint; stemming both from its manufacture and the transportation involved for those people who deliver and install it. Getting a Fine Finisher in to repair something slashes this energy wastage with a reportable, quantifiable saving which can be included in the client’s calculations of carbon reduction.

Building managers should also look at the aesthetic value of what Plastic Surgeon does and the benefits accruing to the building occupants. A smart working environment is known to promote pride amongst employees, reduce absenteeism and aid staff retention. For shops and hotels or places of entertainment there are also likely to be rewards in terms of increased footfall or customer satisfaction.

Are there any health and safety implications to the work that Plastic Surgeon does?

Safe working practices are a key element to the training of the Fine Finishers. All tools are covered by the appropriate electrical and other safety checks, while the Finishers normally utilise their own ladders or can arrange the supply of hydraulic platforms if scaffolding is not available. The repair products themselves are predominantly inert/benign and all precautions are taken to contain dust or other potential contamination.

How are clients billed for the work carried out?

When a repair is completed the facility manager or building manager is asked to check the description and other details on the hand held and then sign it off. This initiates the invoice process back in the main office.

One of the elements to the billing procedure which many clients find of great value is the fact the invoice gives a description of the items repaired and an estimate of the weight of materials the repair has saved from going to landfill. This enables clients to identify problems in terms of where or how damage is occurring, and also quantifies the environmental value of the work Plastic Surgeon is carrying out.

How would I make use of the Plastic Surgeon’s service?

The company operates a consolidated call centre for all repair types which both existing account holders and new clients use; callers are divided alphabetically to speed response.

Customers’ requirements are logged into the database and work is directed to the regionally based Fine Finishers by means of the hand held computers which run the company’s bespoke “Mobile Finisher” software. Any individual task can be dealt with, but many of Plastic Surgeon’s clients prefer to purchase the Finishers’ time in half day blocks. This often enables them to deal with half a dozen different repairs during a single visit. The average time for a repair is just 90 minutes.