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housing innovation award winner

Housing Innovation Winner 2014

The UK’s national surface repair specialist – Plastic Surgeon – has added to its list of awards after winning the’ Most Innovative Supplier’ category at the 2014 Housing Innovation Awards. Created to recognise innovative and creative schemes and services for the UK housing sector, Plastic Surgeon took the title for the second year in a row.

According to Plastic Surgeon MD Rob Mouser, industry accolades such as the Housing Innovation Awards are a positive reflection of the work that the company is doing. “Given the wealth of really talented suppliers providing a diverse range of services into the housing sector, we are delighted to have received this award for the second time. It is a testament to the truly innovative approach that we take to constantly improving every aspect of our business.”

Construction News Award winner

Plastic Surgeon, the leading construction industry cosmetic repair specialist, won the prestigious Construction News Award 2012 for the ‘Specialist Contractor of the Year’ category.   The award recognises the specialist cosmetic repair and fine finishing service that Plastic Surgeon has developed for the construction industry over the past 20 years.

Rob Mouser, Managing Director of Plastic Surgeon said: “We are thrilled to have won such a prestigious award. On top of last year’s BIFM award which rewarded our achievements in FM, we have now been recognised in the important construction sector. This gives us industry wide recognition for our comprehensive cosmetic repair service and the innovative business processes that we have developed. Over the past 20 years we have grown to become the UK’s largest and only national provider.   “Innovative use of technology has contributed to our success. From our centralised repair booking service and VisibilITy customer reporting system, to our newly launched iPhone Snag Reporter App.   “Our investment in industry leading training programmes for both existing and new Finishers ensures we are expanding whilst improving quality and service. We continue to develop innovative and unique repair techniques which has enabled us to expand from our original automotive roots into a multi-sector provider of finishing services. We now provide our services across the country to the largest names in house building, construction, facilities management, cruise ships and the insurance industry.”

The judges said:   “Any main contractor would want our winning company as part of their supply chain. They showed a great diversification strategy, starting from the car industry, moving to housing, now construction and into repairs on cruise ships.”

 

Housing Innovation Award

The UK’s national surface repair specialist – Plastic Surgeon – has added to its already growing list of industry accolades after scooping the Most Innovative Sub-Contractor at the Housing Innovation Awards. Created to recognise innovative and creative schemes and services for the UK housing sector, Plastic Surgeon took the newly created title of Most Innovative Sub-Contractor for the work and services its UK-wide team of Finishers provide to house builders, developers, housing associations and local authorities in repairing a wide range of damaged surfaces across new build and refurbishment projects nationwide. Plastic Surgeon has previously taken a BIFM Award and National Recycling Award in 2011 and followed it up last year by being named as the winner of the Construction News Specialist Contractor Award in 2012. According to Plastic Surgeon MD Rob Mouser, industry accolades such as the Housing Innovation Awards are a positive reflection of the work that the company is doing. “Given the size of the market and the wealth of really talented sub-contractors providing a truly diverse range of services into the housing sector, we are delighted to have received this award. “We are already working with many of the UK’s leading house builders on new build sites and increasingly with local authorities and housing associations repairing a wide range of surfaces and materials – such as internal and external doors, bath panels, shower trays, kitchen work surfaces, brick and block work, fascias, glass and metal surfaces. “The work we do saves the housing sector from having to rip out and replace damaged items and sending them unnecessarily to landfill – saving them time and money – and is really starting to make an impression in the market and we are delighted that the services that we provide across the UK have been recognised in this way,” said Rob.

Business Awards 2013

National surface repair expert, Plastic Surgeon, celebrated a double award win at the Exeter Business Awards 2013. Plastic Surgeon directors, Rob Mouser and Trevor Harreld, accepted the awards at a glittering ceremony held at Exeter University on April 26th.   The company was awarded ‘Best Creative Business’ for its recently launched national Save Our Surfaces campaign. A creative initiative to promote the concept of cosmetic repair and educate people about the huge benefits of repairing rather than replacing damaged surfaces.   Business of the Year   Plastic Surgeon was also awarded the hotly contested ‘Business of the Year’. Judging panel member Geoff Gale said: The winner of Business of the Year has diversified, created new products and techniques to build a brand identity and has won several major contracts.   “The judges decided this was a unanimous decision as Business of the Year.”

Green Accord Premier status

Green Accord Premier

Plastic Surgeon, the nationwide surface repair specialist, has achieved Premier accreditation for the Green Accord, the highest level available. The Green Accord is a nationally recognised and low cost environmental accreditation founded at Exeter City Council. Businesses throughout the South West are using the Green Accord to demonstrate a standard of sustainable business practices. This is a requirement sought by Exeter City Council and something other employers such as the Met Office, the University of Exeter, and the Midas Group are also looking for.

Green Accord is supported by the University of Exeter’s Centre for Business and Climate Solutions, which provides free expertise in climate change and sustainability. Plastic Surgeon was able to utilise the support from the Centre for Business and Climate Solutions to put together their Green Accord submission. Sally Orton, Plastic Surgeon’s Project Manager, comments: “Although Plastic Surgeon already had ISO 14001, some of our customers in the South West requested that we become accredited by Green Accord as well. The accreditation is evidence based and I attended one of the Centre’s workshops in February, for guidance on improving our sustainability credentials and submitting the application.”

Jo Pearce, Lead officer for the Green Accord, congratulated Plastic Surgeon, who successfully achieved Green Accord Premier Status, the highest level of accreditation. “Plastic Surgeon is one-step ahead in today’s eco-conscious market place, their submission was of a high standard, and demonstrated real commitment to reducing environmental harm. They have benefited from the free workshops and the support of their clients, Midas and Exeter CC. The Green Accord is not just about reducing carbon, it adds value to supplier relationships and with the support of the University we can work with all big employers in the South West to support small businesses and set a standard for environmental sustainability”

Sophie O’Callaghan, Energy and Environment specialist at the Centre for Business and Climate Solutions, comments: “The Green Accord workshops are run by the University of Exeter’s Centre for Business and Climate Solutions, which is part funded by the European Regional Development Fund 2007-2013. Through practical, business-focussed workshops and tailored one-to-one visits, the Centre provides specialist expertise to help businesses identify and implement sustainable changes to reduce their carbon emissions and gain Green Accord accreditation. Plastic Surgeon were well on their way to being an environmentally friendly company, so the workshop and follow-up visit focussed on identifying the additional steps that could be taken towards sustainability, further carbon reduction and improving their Green Accord application.”

Client organisations that have applied the Green Accord to their supply chain include the Met Office, the Midas Group, Sir Robert McAlpine, Ian Williams Ltd and University of Exeter.

ISO:9001 Quality Management

Plastic Surgeon has been independently certified for the ISO:9001:2008 quality management system and was assessed by UKAS accredited certification body, SGS United Kingdom Limited.

Quality Management Consultant Richard Shearwood-Porter, who worked with Plastic Surgeon to achieve the certification said: “The United Kingdom Accreditation Service (UKAS) is the only accreditation body recognised by government to assess bodies that award ISO certification. UKAS is independent from government, but is a non-profit making company whose role is to maintain a high and consistent standard amongst certification companies like SGS.”   Richard continues: “Companies that are accredited by UKAS, such as SGS, are constantly under scrutiny themselves by both UKAS and the International Standards Organisation (ISO) to make sure that the management systems they award certificates for are fit for purpose and operate to the high standard required. It is a basic rule of ISO management systems that one cannot audit one’s own work, so that there is much less possibility to cover up poor workmanship. Therefore a UKAS certified body can only audit other people’s systems, not install them themselves. This keeps the process independent and free from bias.”   Large private sector organisations and an increasing number of public sector ones are specifying United Kingdom Accreditation Service (UKAS) accredited certification, from their suppliers to demonstrate full compliance. Industry leaders such as the CBI, the Federation of Small Businesses, and the Institute of Directors recommend that a Management System should be externally audited to a recognised international or national standard by a Certification Body accredited by UKAS.

ISO:14001

ISO:14001 is an international standard that specifies a process for controlling and improving an organization’s environmental performance. Plastic Surgeon has been independently certified for ISO:14001:2004 and was assessed by UKAS accredited certification body, SGS United Kingdom Limited.

Large private sector organisations and an increasing number of public sector ones are specifying United Kingdom Accreditation Service (UKAS) accredited certification, from their suppliers to demonstrate full compliance. Industry leaders such as the CBI, the Federation of Small Businesses, and the Institute of Directors recommend that a Management System should be externally audited to a recognised international or national standard by a Certification Body accredited by UKAS.

Quality Management Consultant Richard Shearwood-Porter, who worked with Plastic Surgeon to achieve the certification said: “The United Kingdom Accreditation Service (UKAS) is the only accreditation body recognised by government to assess bodies that award ISO certification. UKAS is independent from government, but is a non-profit making company whose role is to maintain a high and consistent standard amongst certification companies like SGS.”

“Companies that are accredited by UKAS, such as SGS, are constantly under scrutiny themselves by both UKAS and the International Standards Organisation (ISO) to make sure that the management systems they award certificates for are fit for purpose and operate to the high standard required. It is a basic rule of ISO management systems that one cannot audit one’s own work, so that there is much less possibility to cover up poor workmanship. Therefore a UKAS certified body can only audit other people’s systems, not install them themselves. This keeps the process independent and free from bias. There are companies that claim to help you install an ISO management system and to provide certification themselves, at a fraction of the normal cost. These systems tend to be cut and paste pro-forma documents that have no positive impact on a company’s performance and no independent checks.”

Constructionline

Plastic Surgeon is a member of Constructionline, meaning that as a supplier, it does not need to repeatedly fill in standard pre-qualification forms for every construction tender. Constructionline pre-qualifies all of its suppliers to approved government standards.

CHAS accredited

CHAS accredited

Plastic Surgeon is CHAS accredited (Contractors Health and Safety Assessment Scheme), which means that we have achieved health and safety pre-qualification assessments to a nationally recognized and accepted threshold standard.

safe contractor

SAFEcontractor

Plastic Surgeon holds the SAFEcontractor accreditation.

The company’s application for SAFEcontractor accreditation was driven by the need for a uniform standard process across the business. John Kinge, Head of Risk at SAFEcontractor said, “Major organisations can no longer run the risk of employing contractors who are not able to prove that they have sound health and safety policies”.   “More companies need to understand the importance of adopting good risk management in the way that Plastic Surgeon has done. The firm’s high standard has set an example, which hopefully will be followed by other companies within the sector”.   Under the SAFEcontractor system, businesses undergo a vetting process, which examines health and safety procedures and their track record for safe practice. Those companies meeting the high standard are included on a database, which is accessible to registered users only via a website, www.safecontractor.com. ….

 

 

 

 

 

 

 

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Worksafe contractor

SMAS accredited

Plastic Surgeon is accredited as a SMAS Worksafe Contractor. This confirms that Plastic Surgeon has been approved by the Safety Management Advisory Services Limited and has been awarded a full Worksafe Contractor Membership Certificate.

The SMAS Worksafe Contractor accreditation provides our customers with the assurance that we have been assessed and accredited by an SSIP Forum member and have achieved the competence to provide specific services within a common health and safety threshold.   The assessment followed the Core Criteria Stage 1 Contractor Assessment process for assessing health and safety competence of contractors and consultants working in the construction industry. The introduction of these competence criteria provide an opportunity for existing health and safety prequalification schemes to build on and formalise mutual recognition already in operation amongst some schemes

CSCS

CSCS certified

100% of our Finishers hold the industry standard CSCS (Construction Related Certification Scheme).

The CSCS scheme was set up to help the construction industry improve quality and reduce accidents.   CSCS is fast becoming the industry standard. It is supported by organisations such as the Major Contractors Group (MCG), National Contractors Federation (NCF), Major Home Builders Group (MHBG) and Civil Engineering Contractors Association (CECA)

Zero Waste Gold Award

Plastic Surgeon is one of three organisations to have received a prestigious Gold Zero Waste Award for their commitment and innovation in reducing waste and recycling, following the latest round of judging. A further 22 businesses from across the UK also received Silver, Bronze or Highly Commended awards for their work. The awards scheme, which is run by letsrecycle.com, recognises achievements in waste prevention, reuse, recycling and energy recovery. Award submissions were judged by: John Holbrow from the Federation of Small Businesses; Sarahjane Widdowson, waste management and resource efficiency lead at consultancy Ricardo-AEA; Amy North, features editor at letsrecycle.com, and John Woodruff chairman of the National Association of Waste Disposal Officers. Commenting on the entries, Ms Widdowson said: “I was very impressed by the standard of entrants to the Zero Waste Awards. Resource efficiency is evidently at the heart of the organisations taking part, and they clearly understand that it makes good business sense as well as providing fantastic environmental improvements. “It was particularly pleasing to read about organisations that are driving waste up the hierarchy: recycling activities were maximised and even challenging waste streams were targeted; reuse was championed and waste prevention activities prioritised. I believe there are best practice examples that we can all learn from and I look forward to the results being announced so that the organisations receive the recognition they deserve.” Mr Holbrow added: “The FSB was pleased to see the quality and quantity of the entries for the zero waste awards. Most businesses had achieved a good standard of waste management often in challenging conditions with plans for further progress. We look forward to the next zero waste awards to see the further progress made. Well done to all entrants.”

NHBC Safemark

Plastic Surgeon has demonstrated Stage 1 competence for NHBC Safemark. The  NHBC Safemark provides home building customers with:  reassurance that Plastic Surgeon is compliant with important health and safety legislation  time saved, as customers can use our services without the need to undergo repetitive Stage 1 health and safety assessments.   NHBC’s health and safety reputation speaks for itself with many years experience of running an Audit and Accreditation scheme, quality of assessment is guaranteed.    Safemark is accredited to the Safety Schemes in Procurement (SSIP) standard, of which NHBC is a founder member.

BDMA

Plastic Surgeon is a Silver supporter of the BDMA (British Damage Management Association).

BIFM Innovation in Products winner

BIFM Innovation Award winner

Plastic Surgeon won the prestigious 2011 British Institute of Facilities Management Awards for the ‘Innovation in Products’ category.

The BIFM judges stated that Plastic Surgeon’s innovation is a: “Simple concept of cosmetic repairs and fine finishing services, developed from the automotive industry and introduced into the service sector. Plastic Surgeon has innovatively taken these products and developed them into a market leading customer offer. The range is endless, the ability to effect cosmetic repairs on virtually any product in the built environment. The potential is huge, the benefits likewise both in terms of cost, minimising disruption, rapid respond and fix times and environmental benefits…. “don’t skip it… fix it !”. Underpinning all of this is a fantastic customer support model creating a mobile repair solution which models perfectly into industry ways of working. A truly innovative solution which has massive potential.

Plastic Surgeon is a BIFM corporate member and a registered BIFM CPD provider.

National Recycling award winner

National Recycling Award winner

Plastic Surgeon won the ‘Waste Minimisation Award’ at the 2011 National Recycling Awards.

Plastic Surgeon fought off tough competition to win the award from Costain, Crystal Clear Window Works, London Borough of Hackney and a joint venture by Skanska and Balfour Beatty.   A spokesperson from MRW said: “The judges loved that this was a business all about repairing rather than replacing materials – and saving waste in the process.”   Rob Mouser, Managing Director of Plastic Surgeon said: “We are delighted to have won such a prestigious award. By taking on the ‘snagging’ or damage inevitably caused by building contractors during the build process, and helping to repair and maintain surfaces in existing buildings, our team work to avoid the need to replace damaged items, thereby reducing the huge volume of material sent to landfill every week.” He went on to say: “Last year we saved 64,938 items from landfill and carried out 208,221 repairs, this award gives us credible recognition for our commitment to sustainability”

UKCSA

UK Cast Stone Association

Plastic Surgeon is pleased to be an Associate Member of the UK Cast Stone Association.

Customer service award winer.

Customer Service Award winner

Plastic Surgeon was announced a winner in the 2011 Exeter Express and Echo Business Awards, in the ‘Exellence in Customer Service’ category.

The judges commented that: “The winning company seemed to have considered every aspect of customer services across the business. They have invested in bespoke systems designed to make the customer experience more effective and the company more responsive. And extensive customer testimonials were provided to support their entry.”   Plastic Surgeon was also runner up in the ‘Environmental Award’ category.

DEBI Award winner

Plastic Surgeon was the overall award winner of the DEBI Environmental Awards 2010, and winner of the Environmental Goods and Services category. The DEBI judges commented: “From a modest head quarters in Bovey Tracey this firm operates nationwide controlling repair teams from Perth to Penzance.The firm’s co founder, Managing Director, Rob Mouser, impressed the judges by his clear commitment to minimising waste and his wider ethos of good environmental management. The building industry is responsible for over 40% of waste generated – the service offered by Plastic Surgeon, to effectively repair surfaces, negates the need, and therefore has a real potential to lower waste arising nationally.

This was a sensitive task given that the work had to be carried out in an area normally used by the public. Plastic Surgeon cooperated fully in providing a safe working plan and beginning early in the morning, while the Finisher involved did a very good job in repairing and colour matching the damaged areas. Replacing these panels would have been far more disruptive and costlier.

Gordon Forrester, Barr Construction.

Knowledge Bank

The knowledge bank is being constantly updated with new items. If you cannot find what you are looking for today, please contact us and we will do our best to help.

repair knowledge bank

Business Zone

Our services are used by a diverse range of organisations throughout the UK, who all recognise the cost and time saving benefits of repairing over replacing.

Your Home

We repair everything from scratched shower trays and chipped worktops to damaged sinks and baths. Read FAQs and use our ‘Interactive Repair Map’.

Render repair

Cracks and holes in render are not easy to repair. The most common solution is often to remove the render on an entire elevation and start again.

That’s why we have invested time and effort into developing a new render repair system.

We can repair areas of cracks, chips and holes in render, without having to remove and re-render the entire surface.

 

Read More
render repair
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