Construction snagging and repair project management
A new Hospital is nearing completion. Extending to 60,000 square metre, with 270 bed-spaces across three zones, there are inevitably numerous snagging repairs required and as an existing user of its specialist cosmetic repair service, main contractor, Laing O’Rourke awarded the work to Plastic Surgeon.
In addition to the time constraints common to virtually all large projects, the fit out of hospitals involves a unique selection of sub-contractors and building services specialists; many of whom are involved with installing pipes, ducts, cabling and other products at ceiling level. The connected use of wheeled hop-ups and mobile tower scaffolds had scarred not only doors, architraves and wall panels but also high value units like the Corian constructed nurse-stations found in every ward. While most of the damage is superficial, their volume and variety has required close coordination
between Plastic Surgeon’s Operations Manager and the client, with the team of four Finishers needing to respond flexibly to fresh directions as other trades finally complete their work on different areas.
Many of the affected surfaces including the Corian nurse stations with their coloured laminate frontage panels have been restored using Plastic Surgeon’s Smart Repair process, while some of the more minor damage was actually polished out. The Finishers mainly employed the company’s Ultra-Premium filler and System 20 paint with the System 200 tints to ensure the distinctive yellow, blue, green and other colours from the hospital’s way-finding scheme were accurately matched. This is made particularly difficult when the same colour is featured across varying substrates such as vinyl flooring and laminate panels. Additionally areas of damaged joinery, including architraves, were filled, smoothed and the woodgrain restored by eye using fine artists’ brushes.
The Operations Manager for Plastic Surgeon’s North West Region, Stephen Fisher, explains how the project management demands have been met. He says: “This is the first project we have done for the client in this region for a while, but when the request came to have a team of four quickly in place we hand-picked those Finishers most experienced in this type of work.
“We have offered Laing O’Rourke’s site management close support since the beginning, undertaking regular updates and toolbox talks for the Finishers to ensure all aspects of the brief are adhered to. In particular Laing O’Rourke has very stringent health & safety guidelines – not just with regard to PPG, but having to ensure power tools are always used with RCD protection off the hospital’s mains.
“The feedback we’ve had from site management has been excellent with the client saying that our Finishers are not only working to a very high standard, but that their attitude is very positive: with excellent attendance records and that nothing is ever too much trouble.”
KEY OUTCOMES FOR CLIENT
- The main contractor addressed the onerous task of snagging through the use of Plastic Surgeon’s multi-skilled Finishers: forming a very flexible team able to rectify physical damage in virtually any substrate.
- Avoided the huge cost and potential delays of replacing damaged items; with the associated environmental impact.
- Thanks to Plastic Surgeon’s regional management structure and training of its operatives, Laing O’Rourke has made the best use of the specialist resource without placing significant demands on its own site supervisory staff.
- Plastic Surgeon has helped achieve handover of the Level Two administrative areas across all three zones of the hospital, enabling the NHS management teams to begin the process of transferring from the original buildings.
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