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Repairs to accidentally damaged window frames

PROJECT DESCRIPTION

Capitol Way is a large residential development in north London being led by Shepherd Construction, built to a high specification as a series of medium rise blocks of apartments. Plastic Surgeon was called in by the window contractor, Sidey, to address accidental damage caused to the properties’ uPVC frames, by scaffolders and following trades.

THE CHALLENGES

As the UK’s only national specialist, the scope of the work has been routine for Plastic Surgeon’s highly trained Finishers: with its “Smart Repair” techniques being well suited to making good the superficial nicks, chips and other damage that the high quality uPVC frames had been exposed to. However, the challenge for the company comes from the sheer number of individual repairs to be executed as well as the site logistics, with up to 74 apartments in each of the six buildings. As well as having a senior Finisher in charge of up to five colleagues, Plastic Surgeon’s regional operations and sales manager have been involved in keeping the work running smoothly through a coordinated project management role.

HIGHLIGHTS

Throughout the project, Plastic Surgeon responded to the timetable for work being carried out, set by Sidey and the main contractor: having up to six Finishers on site at any one time. They coordinated their efforts with the contractors still on site; always ensuring activities respect best practice in terms of safe working.

The majority of the repairs involved applying small amounts of Cold Weld Gel and smoothing it over before activation. Larger areas of damage also required the use of Ultra Premium two part filler and careful smoothing using a gradation of abrasives.

Internally the exact shade of white has been colour matched by the Finishers using Plastic Surgeon’s System 20 pigments while, for the exterior of the frames, quantities of the RAL 7012 paint employed by Sidey in the factory were purchased to restore the original grey surface finish.

A further dimension to the contract came in the form of large smoke vent windows which open out from all the corridor areas automatically in the event of a fire emergency. Due to a change in specification, the electric motors which activate them had to be switched, leaving up to 30 screw holes showing in every unit. These were again filled, smoothed and resprayed.

KEY OUTCOMES FOR CLIENT

Sidey benefitted from a flexible and responsive service that avoided the need for large scale replacement of high value, low energy fenestration units which would have represented a large financial penalty, and possibly longer delays in achieving completion. The Contracts Manager for Sidey looking after the Capitol Way contract, Steve Spooner, commented:

We have 2,500 of our Veka Halo System 10 windows and doors on this project and unfortunately discovered a clause in the tender document which meant we were liable for any snagging damage, even though it was caused by other trade contractors. The Plastic Surgeon service has been invaluable as cosmetic repair is far less expensive than having to replace all the ones which had been damaged. The Finishers’ work has been of high quality throughout and I would be happy to use the company again if the need arose.

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