Whereas the company originally demonstrated its competence as a cosmetic repair specialist in dealing with the accidental damage or ‘snagging’ which occurs as an almost inevitable bi-product of the building process on live sites, facilities management actually represents a far wider set of situations: and Plastic Surgeon has had to respond accordingly.
As a group, work orders are regularly being received from operations managers, estate managers, building managers and even school bursars, as well as those who have FM in their job title; with the common denominator being that they are professionals responsible for the on-going maintenance of occupied buildings. And this of course places additional responsibilities on contractors such as Plastic Surgeon who are called in to carry out repairs.
Although construction sites are far more tightly regulated places than they were a decade ago, FM clients generally demand even more stringent pre-assessment procedures to ensure suppliers hold all the appropriate accreditations, covering health & safety, insurances and the identification of personnel – or their vehicles – who will have to enter sensitive, sometimes restricted areas.
Responding to such stipulations, Plastic Surgeon has engaged with all the main industry schemes including CHAS (the Contractors Health and safety Assessment Scheme), SMAS (Safety Management Advisory Services), SAFEcontractor and Constructionline.
Combining such certifications with its unique skills in cosmetic repair has seen Plastic Surgeon win contracts in locations such as commercial office premises, landmark hotels, hospitals, schools, student halls of residence and, most recently, on board cruise ships. And although the company is always willing to discuss out-of-hours working in places such as high street stores, in many cases FM clients have been complementary about the Finishers ability to blend as unobtrusively into the background as the physical repairs they execute.
In almost all cases, continuing contracts have been awarded after a demonstration of the special repair techniques has shown that Plastic Surgeon can make good damage far more cost effectively, and with less disruption, than having fixtures and fittings replaced.