Bad news is well known to travel fast, while all the minor pieces of good news get overlooked – which is why this blogger is always blowing a bugle about Plastic Surgeon’s expertise at carrying out highly sustainable cosmetic repairs to common building substrates – and also why you probably haven’t heard about a very positive survey from the UK’s housebuilders.
The papers love a good disaster story, a bit of juicy gossip, news about something that has gone horribly wrong. Even on a personal level, it is the things that go wrong we tend to be told about.
Hence we will hear the horror stories from people buying brand new homes in preference to the positive aspects – indeed, an old work colleague who moved into a property built by local builders was in tears, after I found her holding onto a door handle that had come away in her hand, just two days after taking possession.
The above was the last straw for her; and in between sobs, she went on to catalogue the various other problems experienced – chipped glazing, patio doors that didn’t shut properly, crumbling concrete under the decorative bricks; a crack in the new cistern and shoddy tiling in the bathroom.
So maybe it is not surprising, then, that most papers and other parts of the media didn’t pick up on the news that nine out of 10 home purchasers are nowadays happy with the overall quality of their new home: according to the Home Builders Federation’s annual customer satisfaction survey, released earlier this month.
This praiseworthy statistic is though, not surprising to ourselves at Plastic Surgeon, because we undertake snagging for a significant number of the UK’s major housebuilders, ensuring everything is in pristine condition when people move in. Our work typically involves repairing sinks, tiles and concrete/brick steps, polishing out chips in glazing; plus repairing other substrates around the home such as kitchen worktops, doors and windows, as well as shower trays, or fireplaces made from granite, marble and composite stone.
HBF’s executive chairman Stewart Baseley said: “For the first time nine out of ten consumers – the most important people in the process – have said that they’re happy with the quality of their new home and would recommend their builder to friends. The results are a testament to the efforts made by our industry to deliver products and services that consumers are happy with, despite the difficult business environment.”
13 of the companies included in the survey achieved a five-star rating in both categories – recommend to a friend and quality of home. They are Barratt, Bellway, Bovis, Cala, Crest Nicholson and Gladedale, as well as retirement specialist McCarthy & Stone, Lovell, Miller, Morris, Redrow, Stewart Milne and Taylor Wimpey.
You may not be surprised then to hear that most of them appear on Plastic Surgeon’s client list. If only my friend’s builder had used our snagging and repair service …