Blog

There’s good service…. then there’s Gold Service

2nd March 2020

We are really pleased to announce that Plastic Surgeon has been awarded the Feefo Gold Trusted Service Award for excellence in customer services throughout 2019

We use the Feefo Review platform for our homeowner division clients, inviting customers to comment on the service they have received.

It’s a great way for us to gain honest feedback and gives our team an indication of any reoccurring issues in our processes that we can intercept at an early stage.

The use of a trusted review platform provides our customers with the assurance that we haven’t censored the real experience. People are seemingly reassured by our reviews and since we started to use the site, our website enquiry rate has increased by 27%.

We are delighted that our feedback is continually positive with our average rating of 4.8 out of 5 stars. This means that we have been awarded the Gold Standard for Excellence in customer services throughout 2019.

The whole team at Plastic Surgeon is responsible for this award  from the behind the scenes office staff through to our team of finishers who are the face of the company and we are delighted that their hard work has been recognised with this award.

Just like artists.

Using their service was the best decision we could have made. They are professional, efficient and real artists.

December 2019

It is important to admit that in the real-world things do occasionally go wrong, often they are beyond anyone’s control; van breakdown, staff sickness or bad weather may prevent the completion of works. However, as a team, we are keen to learn from every experience, that’s why we commit to promoting an honest appraisal of our customer experiences.

Five Star Service from start to finish

So professional, I could not fault it. Best service I have ever received - well done!

January 2020

We are thrilled that our team has been awarded the Gold Trusted Service award and maintained our 5-star rating and appreciate the time and effort that our customers have taken to post a review so others are able to book with confidence, safe in the knowledge that our team will carry out the work to a high standard.