We use the Feefo Review platform for our homeowner division clients, inviting customers to comment on the service they have received.
It’s a great way for us to gain honest feedback and gives our team an indication of any reoccurring issues in our processes that we can intercept at an early stage.
The use of a trusted review platform provides our customers with the assurance that we haven’t censored the real experience. People are seemingly reassured by our reviews and since we started to use the site, our website enquiry rate has increased by 27%.
We are delighted that our feedback is continually positive with our average rating of 4.8 out of 5 stars. This means that we have been awarded the Gold Standard for Excellence in customer services throughout 2019.
The whole team at Plastic Surgeon is responsible for this award from the behind the scenes office staff through to our team of finishers who are the face of the company and we are delighted that their hard work has been recognised with this award.