Record year for Plastic Surgeon’s Insurance Division

4th February 2020

Plastic Surgeon Fine Finishers has reported a record year for 2019 with a 25% growth overall, and a 47% increase in the insurance market alone.

Repair to corian worktop

Plastic Surgeon Fine Finishers has reported a record year for 2019 with a 25% growth overall, and a 47% increase in the insurance market alone.

2019 saw the company complete a record number of repairs – over 936,000 in total and reports that 4378 tonnes of landfill was saved due to its restoration approach – an increase of 16% on 2018’s figures.

Amongst the high-profile insurance clients who have partnered with Plastic Surgeon, Allianz has seen the claims life cycle time reduce by up to 80%, focusing their surface damage claims on restoration over automatic replacement as preferred solution.

The fine finisher repair company was established in 1995 and has dominated the construction and house build industry over the past 20 years.  Its focus on restoration and sustainable practices has enabled its insurance division to achieve considerable growth particularly over the last four years.

In 2019 Plastic Surgeon was rewarded for its efforts in educating the industry on a restoration over replace approach winning ‘Outsourced Partner’ of the year at the ‘British Claims Awards’.

Head of Insurance, Chris Edwards comments: “What has been fantastic for me is watching insurers realise the value in what we do, changing their approach from replacement for home insurance claims to restoration, and how this not only reduces greatly their overall costs, but increases customer satisfaction and lessens our impact on the environment tremendously.”

“There certainly has been a shift in 2019 with insurers keen to consider restoration as a first option.  We have been able to educate the industry on not just the tremendous value that a restoration approach achieves, but just how many items can be repaired.”

 “We continue to grow and develop our insurance division and extend our service to a full claims management approach.  Our leading claims management technology – Visibility – enables us to handle claims from start to finish, providing detailed MI and key data to showcase ROI.”

There is still work to do in terms of the education, continues Chris:

“Concerns are always raised about customer perception, and how customers would prefer to have their items replaced rather than repaired.  Of course, in some cases this is true, however in our experience customers often welcome the quicker approach to restoration, getting them back to pre-loss condition in many cases on the same day.

“It’s crucial that we continue to educate customers and the industry on the endless benefits of restoration over replacement and its positive impact on the environment. It’s extremely rewarding to see how much waste we are saving from landfill and how it continues to increase year on year.”


If you would like to find out more about the services offered by Plastic Surgeon, visit us online at

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