We all like to be reassured that we are making a good decision when purchasing products or services and nowadays more than half of the adults in Britain,that’s around 25 million people, consult online review websites before making a buying decision on what to buy, where to eat or what services they should use.
In any service industry, it’s even more important for people to quickly view the level of professionalism and customer service that they can expect. With restoration works often resulting in customers inviting an individual into their own home, researching the experiences of others is of utmost importance.
We are all used to checking the reviews of businesses and products and it is reassuring when we see that others have had a good experience, the reviews regularly influencing our buying patterns. 72% of customers report they won’t use a business or purchase a product if they can’t find evidence of past performance. It’s understandable that individuals are seeking trust and reassurance with any product, the process is now a part of everyday life.
We are delighted to report that The Plastic Surgeon has maintained a 5 Star rating throughout 2019, reinforcing our position as the UK’s number one choice for damaged surface repair and restoration services.
The use of a trusted review platform like Feefo has provided our customers with the assurance that we haven’t deleted or censored the real experience. What you see is what you get, a trustworthy reflection of the true customer journey. People are seemingly finding the reviews useful and since the introduction of the trusted reviews platform, our website enquiry rates have increased by 27%.