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Stay up to date with the latest news from Plastic Surgeon

Blog

Blog

Restoration vs replacement – how do they stack up for insurance claims?

A recent report via the ABI (5th June 2018) stated that during the first quarter of 2018, insurance claims were up by 290% as insurers helped customers hit by The Beast from East and Storm Emma.  We look at how the insurance industry could be

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Double award shortlist announced

We’re delighted to announce that we’ve been shortlisted for not one, but two awards! Construction Enquirer Awards Firstly, we’ve made the shortlist for the Construction Enquirer Awards, a nationwide awards scheme that celebrates the best businesses in the industry to work both with and for.

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First learners attain innovative NVQ in surface repair

This week we’re very excited to be celebrating the first group of employees who have passed our newly introduced Level 2 NVQ in surface repair. As market leaders, we introduced the specially designed course at the end of 2017, making us the first in the industry to offer an

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Fire damage insurance claims triple

The industry has reported that the average cost of a claim involving fires and explosions has increased by a third in two years, with fire damage the most expensive of all claims. Here we look at what insurers’ can do in order to drive down

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Specialist homeowner qualification launched

Thanks to increased demand amidst an ever-growing domestic market, we are investing in a specialist homeowner qualification. Working alongside our in-house training team, we are continuing to redefine how the fine finishing service is delivered to the homeowner market. Our finishers historically work across all

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Is the home claims market experiencing a tech revolution?

It is widely reported that the insurance industry is one of the least innovative areas for customer experience, resulting in customers typically coming away from their interactions disappointed and dissatisfied. The industry has unfortunately lagged considerably behind others in embracing technology to enhance the customer

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New investment in R&D boosts industry-leading capabilities

Strengthening our repair capabilities and continuing to set pioneering standards within the industry is an incredibly important part of what we do at Plastic Surgeon. As part of this vision we are significantly increasing our investment in the research and development arm of the business. Gary Danson, Operations Director

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Let’s talk about mental health at work

Mental health is often a taboo subject in the workplace, but with almost 15% of the UKs population experiencing mental health problems at work1, it’s a subject that should be embraced. At Plastic Surgeon we have long advocated a positive approach to mental health and

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Internal promotions and fresh talent fuels business growth

At Plastic Surgeon, we look to create an environment that promotes progression right through the business, encouraging employment as a career not just a job. We aim to give all members of the team the opportunity to play to their strengths, allowing individual expertise and

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All aboard: 33 finishers head to the Bahamas for complex cruise repairs

In addition to being the UK’s largest repair specialists, sometimes our work requires us to head overseas. One of our more exotic projects saw 33 of Plastic Surgeon’s finishers fly over to the Everglades in Florida to complete renovations and repairs on a number of

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Insurers must take repair-first approach to UPVC

UPVC is one of Plastic Surgeon’s most popular repair requests within our work in the construction industry, however it’s interesting to note that, it is one of the least popular requests within the insurance industry, where a replacement approach is generally used. Chris Edwards, head

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