Frequently Asked Questions

The techniques and materials used to repair the damaged area vary hugely depending on it’s size, material and finish. Regardless of the repair type, we will carefully rebuild the damaged area, hand mix the colour and recreate the texture to get a seamless end result.

For a more detailed explanation of the process involved for your repair please contact our friendly customer service team on 0345 141 0000 and they’ll be happy to help.

The time it takes to complete each repair varies hugely depending on the extent of the damage and size of the area requiring restoration. If you’re a homeowner we’ll always provide a competitive project price to complete the work so you don’t need to worry about how long it takes.

If you’re a commercial customer please contact our customer service team for more details.

We always recommend leaving the surface of the repair untouched for 24 hours to enable it to properly cure. After this time you can use it as normal. For details care instructions visit our aftercare hub.

We’re truly nationwide with more than 200 directly-employed finishers based across the country from Penzance to Inverness.

Our repair process is designed to mimic the original properties of the repaired item. As such, we recommend reviewing the original manufacturer’s guidelines and care guides to get exact details for your item. For general care advice check out our aftercare hub.

Our experienced finishers will carefully colour match the repaired area and match the texture of the surface to leave a seamless finish. However, it’s important to remember that light, shadows and reflections can have an impact on how noticeable the area will appear. Although our finishers use their skills and experience to disguise the repair, it is a repair so may be slightly noticeable in certain situations. For a more detailed explanation feel free to contact our friendly customer service team.

Typically we’re able to complete repairs anywhere in the country within 3-5 working days but always let us know if your repair is urgent as we’ll always do our best to fit you in on the next day if possible.

Homeowners – we don’t come out to inspect but instead estimate based on images and a short description of the damage. On arrival for the appointment, if damage is more extensive that previously thought we will update our estimate before we start the work but only proceed once you give the go ahead.

Commercial customers – we do offer inspections to commercial customers. Please contact our customer service team on 0345 141 0000 for more details.

We pride ourselves on always offering a competitive price for our work but the cost will vary depending on the extent and size of the damage. To get a detailed estimate for your work contact our friendly customer service team on 0345 141 0000.

Talk to one of our dedicated UK customer service team

0345 141 0000

Or send us a message...

Case Studies

Case Studies

Caring for your repair

It's important to us that our repairs last for a long time which is why we always provide you with full aftercare advice

Videos

Videos

Awards & Accreditations

As the UK’s largest repair and restoration specialist we pride ourselves on being at the top of our game.

Awards & Accreditations

As the UK’s largest repair and restoration specialist we pride ourselves on being at the top of our game.

Construction Line Gold member
Trustmark
Federation of master builders
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British Claims Awards logo - Outsourced Partner of the Year
ISO-14001_2015 and 90001_2015_UPDATED
Construction news
British Insurance Awards logo 2019