What makes us the market leader in sustainable restoration solutions?

19th February 2023

What makes Plastic Surgeon the number one choice in hard surface repair solutions?

What makes us unique

Our national network of staff and our local regional teams are key factors in enabling us to react quickly and deploy our finishers to urgent jobs when clients need us fast. We know the importance of responding to our customers needs, building solid foundations and being able to react to their requirements when time is of the essence.

A large resource of skilled and committed people solve problems with fast response and reliability so that our clients can get the job signed off when pressures of time and finance are upon them.

We deliver on our promises, applying integrity, excellence and empathy in every job we undertake. Helping the environment is aligned with our core business; restoration over replacement. This value is key to our work with the environment, as restoration reduces the use of new materials and in turn reduces waste. 

Our core values

Our clients expect Plastic Surgeon to deliver on time and with the highest level of workmanship and finish. We always work within our core business values – integrity, excellence and empathy – to ensure each job is as important as the last and that our values are upheld every time we are called out.

Our values serve as a guide to our people in their everyday interactions with customers, colleagues, partners and other stakeholders.

Integrity means that we are honest, accountable and reliable.

Excellence means that we are experts and knowledge leaders, that we strive for continuous improvement and apply best practices.

Empathy embodies our understanding of our customers’ situations, our desire to be helpful and that our people make the difference

Large enough to lead the way – small enough to care

With sixteen regional teams, it make us small enough to allow flexibility and tailor-made solutions to our clients individual requirements, whilst benefitting from the  security of being park of a larger organisation – @polygonuk –  with solid IT solutions and a comprehensive head office  back up processes. Rigorous training and constant development of latest techniques, allows us to stay ahead of the competition.

Our reputation and market-leading position have been established on our ability to balance the competing demands of project cycle time, value for money, customer satisfaction and sustainability in equal measure.

We are able to do this because of our people. We have a fully employed, fully trained team with the technical know-how and skills to deliver above and beyond customer expectations, from the first notification to the final inspection.

One point of contact for your job 

Plastic Surgeon has successfully completed building repairs on tens of thousands of properties, spanning a wide variety of private homes and commercial properties as well as social housing and public sector facilities.

More posts like this