Start your career with the
UK's largest repair and
restoration specialist

Start your career with the UK's largest repair and restoration specialist

Customer Service Executive

Customer Service Executive

- Permanent, full time position

- Salary up to £18,600 depending on experience, with increase after successful 6 month probation

- Monday - Friday (08.30 - 17.00), plus 1 Saturday morning a month (8.00am-12.00pm).

- 21 days holiday per annum + Bank Holidays

- Full on the job training provided

  • Permanent, full time position
  • Salary £17,500 to £18,000 depending on experience, with increase after successful 6 month probation
  • Working hours are Monday – Friday 08.30 – 17.00, plus 1 Saturday morning a month, 8.00am-12.00pm.
  • Permanent contract with a successful and growing company
  • 21 days holiday per annum + Bank Holidays
  • Full on the job training provided
  • Checking paperwork for correct pricing etc. Where appropriate, sign and return documentation
  • Follow all company procedures and rules as laid down in the contract of employment and company handbook
  • Any other duty requested

Your responsibilities

  • Be the first point of contact for customer enquiries and orders predominantly with existing customer base
  • Excellent telephone manner to be able to deal will all levels of customers
  • Respond to all customer enquiries received by telephone, email, post or website in a timely fashion
  • Be helpful and develop a professional but friendly service
  • Be organised, focused and reliable
  • Build and maintain strong customer relationships during every contact to increase customer loyalty and retain business levels
  • Achieving individual targets
  • Maximise all sales and retention opportunities and ensure customers are fully aware of the services we offer
  • Set up and maintain accurate customer accounts, customer sites and contacts
  • Recognise issues, using your own initiative to establish when these must be passed to the Customer Service Manager, Field Sales, Credit Control or Operations Managers
  • Checking paperwork for correct pricing etc. Where appropriate, sign and return documentation
  • Follow all company procedures and rules as laid down in the contract of employment and company handbook
  • Any other duty requested

Person specification

  • Friendly and outgoing personality
  • Professional telephone manner with excellent communication, listening and questioning skills
  • Able to build rapport and relationships with customers
  • Ability to remain calm when dealing with emotional, difficult or distressed people
  • Excellent timekeeping and attendance
  • Ability to work as part of a team or on own initiative
  • Must possess attention to detail skills
  • A proven experience of customer service role
  • Good IT skills, including Microsoft Office suite
  • Education to GCSE level or equivalent, or above
  • Quick and accurate keyboard skills above average KDPH and experience of using databases.
  • A working knowledge of Microsoft Office Applications is essential in this role.

How to apply

Simply email your CV with a covering letter to obrady@plastic-surgeon.co.uk

Your responsibilities

  • Be the first point of contact for customer enquiries and orders predominantly with existing customer base
  • Excellent telephone manner to be able to deal will all levels of customers
  • Respond to all customer enquiries received by telephone, email, post or website in a timely fashion
  • Be helpful and develop a professional but friendly service
  • Be organised, focused and reliable
  • Build and maintain strong customer relationships during every contact to increase customer loyalty and retain business levels
  • Achieving individual targets
  • Maximise all sales and retention opportunities and ensure customers are fully aware of the services we offer
  • Set up and maintain accurate customer accounts, customer sites and contacts
  • Recognise issues, using your own initiative to establish when these must be passed to the Customer Service Manager, Field Sales, Credit Control or Operations Managers
  • Checking paperwork for correct pricing etc. Where appropriate, sign and return documentation
  • Follow all company procedures and rules as laid down in the contract of employment and company handbook
  • Any other duty requested

Person specification

  • Friendly and outgoing personality
  • Professional telephone manner with excellent communication, listening and questioning skills
  • Able to build rapport and relationships with customers
  • Ability to remain calm when dealing with emotional, difficult or distressed people
  • Excellent timekeeping and attendance
  • Ability to work as part of a team or on own initiative
  • Must possess attention to detail skills
  • A proven experience of customer service role
  • Good IT skills, including Microsoft Office suite
  • Education to GCSE level or equivalent, or above
  • Quick and accurate keyboard skills above average KDPH and experience of using databases.
  • A working knowledge of Microsoft Office Applications is essential in this role.

How to apply

Simply email your CV with a covering letter to obrady@plastic-surgeon.co.uk

Awards & Accreditations

As the UK’s largest repair and restoration specialist we pride ourselves on being at the top of our game.

Awards & Accreditations

As the UK’s largest repair and restoration specialist we pride ourselves on being at the top of our game.

Construction Line Gold member
Trustmark
Federation of master builders
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British Claims Awards logo - Outsourced Partner of the Year
ISO-14001_2015 and 90001_2015_UPDATED
Construction news
British Insurance Awards logo 2019