Start your career with the
UK's largest repair and
restoration specialist

Start your career with the UK's largest repair and restoration specialist

National Account Manager - Insurance

Customer Service Executive

Permanent, full time position

Salary - £30k - £40k depending on experience
Company car
Laptop, ipad and iphone
Employee assistance programme

21 days holiday per annum + Bank Holidays

  • Permanent, full time position
  • Salary £17,500 to £18,000 depending on experience, with increase after successful 6 month probation
  • Working hours are Monday – Friday 08.30 – 17.00, plus 1 Saturday morning a month, 8.00am-12.00pm.
  • Permanent contract with a successful and growing company
  • 21 days holiday per annum + Bank Holidays
  • Full on the job training provided
  • Checking paperwork for correct pricing etc. Where appropriate, sign and return documentation
  • Follow all company procedures and rules as laid down in the contract of employment and company handbook
  • Any other duty requested

Person specification

Plastic Surgeon is the market leading and largest provider of cosmetic repair services to the UK Insurance industry. Our business thrives on innovation, excellent customer service and quality product delivery. The company directly employs over 270 staff across the UK making us the only truly National cosmetic repair business in the UK.

Due to the continued growth of our Insurance division we are looking to expand our management team with a key role to support our further growth plans.

We are looking to recruit an Insurance Services National Account Manager who will work closely with the Sales team and the insurance services team at head office to provide both internal and external support to our customers and their wider supply chain.

You will be a driven professional, with Insurance sector experience ideally from the property claims sector. You will need to be flexible as our customers are based all over the UK, you will have a passion for customer service and find it easy to build relationships, confidence and trust.

Plastic Surgeon offer a stable, exciting and rewarding career with potential for career development in the future.

How to apply

Simply email your CV with a covering letter to obrady@plastic-surgeon.co.uk

Your responsibilities

  • Be the first point of contact for customer enquiries and orders predominantly with existing customer base
  • Excellent telephone manner to be able to deal will all levels of customers
  • Respond to all customer enquiries received by telephone, email, post or website in a timely fashion
  • Be helpful and develop a professional but friendly service
  • Be organised, focused and reliable
  • Build and maintain strong customer relationships during every contact to increase customer loyalty and retain business levels
  • Achieving individual targets
  • Maximise all sales and retention opportunities and ensure customers are fully aware of the services we offer
  • Set up and maintain accurate customer accounts, customer sites and contacts
  • Recognise issues, using your own initiative to establish when these must be passed to the Customer Service Manager, Field Sales, Credit Control or Operations Managers
  • Checking paperwork for correct pricing etc. Where appropriate, sign and return documentation
  • Follow all company procedures and rules as laid down in the contract of employment and company handbook
  • Any other duty requested

Person specification

  • Friendly and outgoing personality
  • Professional telephone manner with excellent communication, listening and questioning skills
  • Able to build rapport and relationships with customers
  • Ability to remain calm when dealing with emotional, difficult or distressed people
  • Excellent timekeeping and attendance
  • Ability to work as part of a team or on own initiative
  • Must possess attention to detail skills
  • A proven experience of customer service role
  • Good IT skills, including Microsoft Office suite
  • Education to GCSE level or equivalent, or above
  • Quick and accurate keyboard skills above average KDPH and experience of using databases.
  • A working knowledge of Microsoft Office Applications is essential in this role.

How to apply

Simply email your CV with a covering letter to obrady@plastic-surgeon.co.uk

Awards & Accreditations

As the UK’s largest repair and restoration specialist we pride ourselves on being at the top of our game.

Awards & Accreditations

As the UK’s largest repair and restoration specialist we pride ourselves on being at the top of our game.

Construction Line Gold member
Trustmark
Federation of master builders
bitmap_3
British Claims Awards logo - Outsourced Partner of the Year
ISO-14001_2015 and 90001_2015_UPDATED
Construction news
British Insurance Awards logo 2019