Case Studies

Cost-effective repair for caravans and park homes

23rd April 2019

The Haulfryn Group offers the very best in luxury holiday homes, residential park homes and static caravans in stunning locations across the UK including Wales, Sussex, Cornwall, Devon and Kent. They recently called upon the services of Plastic Surgeon during their annual repair and maintenance shutdown period to carry out minor repairs on their sites.

Maintaining every property on the sites to their own exceptional standards is a must for Haulfryn Park Management and the sites close for six weeks at the beginning of each year so that repair and maintenance work can be carried out. During the recent shutdown a number of the luxury holiday homes have undergone internal and external repairs, carried out by the highly skilled operatives from Plastic Surgeon.

The Holiday Group provide holiday and residential breaks to thousands of families each year, with the holiday homes in use almost all year round. Accidental damage as well as wear and tear is an inevitable consequence of peak season high usage and bathroom fittings are particularly vulnerable.

Replacing items such as exterior panels and shower trays is not only labour intensive and expensive, but replacements are often difficult to obtain due to the original manufacturer’s lead times. Haulfryn Park had a tight time-frame to turn around annual repairs, so they called upon Plastic Surgeon to solve the problem.

One of the repair specialist’s experienced operatives was called in to repair a 1cm dent on a panel on the exterior of one of the holiday homes and an 8cm scratch on an internal shower in another.

Christine Booth, Aftersales Coordinator at Haulfryn Homes commented: “It was proving impossible to get hold of the replacement parts. Fortunately Plastic Surgeon were able provide repairs that were quick and invisible, we simply could not tell where the damage had been. They did a fantastic job, a very professional service and we wouldn’t hesitate to recommend them as a result.”

“Plastic Surgeon’s green credentials were also very appealing to Haulfryn Group Management. Plastic Surgeon’s repairs save thousands of damaged items from going to landfill waste each year.”

“The repair to my caravan work top was completed today, and I just thought I would take the time to let you know how impressed I was with your company! Your email and text booking confirmations were very professional and the forward notice of details and photograph of your representative that was to call I thought most efficient and left nothing in any doubt!

“And what a nice chap Brian was, very polite (and a rugby fan!) and explained exactly what was to happen, and needless to say, we are extremely happy with what he has done.

“If I’m honest, when I first heard your quote I thought it sounded quite a lot for such an apparently small amount of damage, but when I think of what it has saved me financially, and look at the quality of the repair, I have to say it was money well spent!!

“Many thanks for your help, and a job well done, and I would, without hesitation recommend your company to anyone.”

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