Case Studies

Restoring extensive paint damage inside a period home

11th May 2019
Black gloss paint splatters to kitchen cupboard doors

Key information

  • Project – Restoration of a kitchen, hallway and flooring throughout the ground floor.
  • Client – Top 10 UK Insurer
  • Project Completion Time – 1 month
  • Sector – Insurance


We were approached by loss adjusters to restore large areas of a period property after black gloss paint damaged several rooms on the ground floor causing severe damage to the kitchen and flooring throughout.

Black gloss paint – notoriously difficult to remove – covered their bespoke solid wood kitchen and original tiled floor. The loss adjuster had spoken to a number of specialist disaster restoration companies. All had viewed the damage and suggested the damaged items were not restorable, the only option being a very disruptive, messy and costly strip out and replacement with new flooring and a complete new kitchen.

We were able to provide an alternative solution, we fully restored all the damaged areas, saving the insurer over £100,000 compared to the cost of replacement.


Our team were able to carry out a full-scale restoration to the entire ground floor. We project managed the entire process, calling on specialist contractors to assist where required.

The entire project took just one month to complete, and the policy holder was only required to find alternative accommodation for two weeks during this time. Had the customer had to have everything replaced this would have increased considerably, potentially taking up to three times longer.

As the property was a period home with many original features – many of which were irreplaceable – our highly experienced finishers restored all the damaged areas by hand, bringing them back to their former glory to the customer’s delight.  Costs were considerably cheaper, a fraction of the cost of replacement.

Project Gallery

What did the client say?

The customer was delighted with the work undertaken. Their time and inconvenience was minimised and the final result, exceeded their expectations.

Our client – a leading UK insurer – was impressed that we were able to provide a quick, sustainable and cost-effective solution where others hadn’t been able to.

Interesting facts

  • There wasn’t an alternative solution for the floor tiles, as they were an original feature. We had to hand finish each individual tile and restore the grout to match this to the original colour.
  • The customer had the option of having the kitchen refinished in a colour of their choosing, the customer chose to update parts of the kitchen with a much bolder colour.
  • This project is a great example of how we believe we can offer something different as a niche repairer to the insurance industry, sitting between the contractors who carry out the initial clean up and the reinstatement contractors who would usually have to replace most of the kitchen.

See more examples of our work

Proud to be working with the UK's best brands

As the country's leading surface repair specialist we're able to work with companies large and small