As we have been made aware many times over the years, people find our cosmetic repair work quite fascinating – in part because it is a concept they have not come across before and they’re not really sure what it is we actually do; and then also they have no idea of the timescale to successfully put right something that most property owners would expect to need replacing.
So once a potential customer has made the mind-shift to accept that the scratched structural glazing, cracked stone cill or laminate bath with a hole through it are not irreparable, the next question is ‘how long?’ And not surprisingly the answer could, to those who haven’t used us before, make the difference between taking the decision to go down the repair route, rather than the generally more costly option to replace.
Obviously, there are a number of factors to consider when it comes to the repair of any substrate: is there just one scratch, dent or chip, or are there multiple areas of damage present? The colour and texture are important too – a flat colour, say a repair to a powder coated steel panel will normally be quicker to replicate than the varying flecks of colour found in a marble or granite work-surface or architectural column.
Scratched stainless steel, typically, can be made good in 30 minutes, while a similar repair on wooden veneer can take from half an hour up to two. A small crack on ceramic, meanwhile, takes, on average, just over an hour to repair, as does chipped stone sections. And up in Edinburgh we have been allowing half a day to overcoat the entire surface of badly damaged enamel baths using our super tough System 20 finish.
Minor scratches to laminate surfaces are easier to repair, typically taking between 30 minutes to an hour though chips and gouges in the same substrate can require from 20 minutes to an hour and a half to rebuild and colour match.
A caveat we would attach here concerns the repair we undertake rather frequently in student accommodation, where a red hot frying pan has been placed directly on a worktop surface. Then the duration depends on how deep we have to go in digging out the frazzled material.
Brick tinting is another repair discipline that our trained Finishers carry out, with their work record sheets showing that scale is everything: so a couple of bricks that have suffered staining will be concealed in minutes while it could be a day or more to deal with a situation where a brickie has forgotten to ‘pick’ from different pallet loads to avoid getting colour patches across a gable end to a building.
Local lighting and weather conditions make a difference to how long a repair will take, but as a rule, we have found that 90 minutes is the time it takes for a Finisher to complete the average job, so they frequently fix half a dozen items or more when they are being booked by the day.
We’ve offered a few indicative examples here, but the service we provide is both multi-dimensional and constantly developing, so the best answer is to call in one of our regional operations managers or a member of the sales team to get an accurate quote. Overall though, we believe you will find opting for a repair rather than replacement is almost always going to save time as well as money.