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The Secret Service

The Secret Service

‘The Facilities Manager’s Best Kept Secret’ is, in fact, the strap line for one of our publications, entitled ‘The Complete Guide to Cosmetic Repair’: the 32 page, full colour guide aiming to help facilities managers, estates managers and registered social landlords to decide whether or not to use Plastic Surgeon’s repair expertise – as indeed, repair is normally the best option over replacing damaged building components.

The booklet provides an overview of the sort of substrates we can repair, our colour matching skills, and the fact that our Finishers do not undertake structural repairs. It also details the sort of premises that we work for on behalf of facilities managers, these being commercial offices, corporate headquarters and police stations, as well as shopping malls, supermarkets and other retail outlets. We have even been asked to repair items for the MoD, hotels and restaurants, care homes and student accommodation. And, of course, flats and houses, both new and old.

Throughout the publication, there are before and after photographs, these including images of cracked window cills, broken grilles and kitchen worktops; gouges in timber doors and chips on toilets, sinks and baths – providing a very visual overview of the sort of materials we are asked to repair on a daily basis. The ‘after’ pictures, meanwhile, demonstrate the very high standards our Finishers achieve.

Also provided is a list of popular repairs, and the time they typically take to complete. For example, a chip to a wood veneer door takes from 20 to 60 minutes to put right.

A useful, six page list of what can and cannot be repaired is provided, which is intended to help the facilities manager decide if we will be able to help them through our repair expertise.

And for those who are really not sure what can be mended, there is an A – Z repair directory, starting with acrylic repair.

Case studies and average repair costs are illustrated, as are comments from satisfied customers and details on how to use our services: the order process, how to report a repair requirement and the fact that we can also project manage if required.

Our VisibilITy customer reporting system is also outlined, which shows the facilities manager how much waste is being prevented from going to landfill and other valuable statistics.

Lastly, a brief overview of our certifications and compliances completes the booklet, with a list of the top 10 items we repaired in 2010 – to offer, we hope, a complete picture of what Plastic Surgeon is about, and how we can help facilities managers. Furthermore, The Complete Guide to Cosmetic Repair offers an honest and transparent overview of what we can – or cannot – practicably repair.

Plastic Surgeon can restore almost any damaged interior or exterior surface in commercial or residential buildings. Thanks to specialist training the company’s finishers are expert in repairing and fine finishing practically any material including;

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